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If you have questions or concerns regarding this statement, you should first contact our office at 1300 890 435.
In order to use the Bright Orange Global Pty Ltd website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Bright Orange Global Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Any details collected from Bright Orange Global Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Bright Orange Global Pty Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Bright Orange Global Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Bright Orange Global Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Bright Orange Global Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.brightorange.com.au.
Bright Orange Global Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response • Your complete credit card number cannot be viewed by Bright Orange Global Pty Ltd or any outside party • All transactions are performed under 128 Bit SSL Certificate • All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data • eWAY is an authorised third party processor for all the major Australian banks • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Bright Orange Global Pty Ltd.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or Courier within 10 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at
After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of your purchase. We will attempt to send your software/license/serial number via email with a link for you to download you software within 24 hours.
If you wish to query a delivery please contact us at email@example.com.
If for any reason you are not completely satisfied with your purchase please email us at firstname.lastname@example.org so that we can resolve any problems.
This policy is in addition to and does not affect your statutory rights under the Trade Practices Act.
Bright Orange Global Pty Ltd provides a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We recommend you retain your receipt, as we may require proof that you purchased the product from us.
For more information see https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Software subscriptions are non-refundable. We cannot refund part-used months in your subscription. If you cancel it will take effect from the end of your current billing cycle but you will continue to receive full access to your software until that time.
If any, or all, of our software products are temporarily unavailable caused by the end user, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
You can cancel your software subscription to Bright Orange Global at any time by emailing our customer service team at email@example.com You cannot suspend your software subscription to Bright Orange Salon software
No refund will be paid and no cancellation fee will apply in relation to month-to-month subscriptions, trial subscriptions, or yearly subscriptions cancelled unless an agreement is in place. If an agreement is in place the remaining term must be paid if full upon cancelation.
Month-to-month subscriptions will continue until the next billing date after you notify us that you wish to cancel your subscription (provided you give us at least 30 days' notice prior to your next billing date). For the purposes of these Subscription Terms, "billing date" means the date in any month that you commenced your subscription (for example, the 10th of each month).
All of the subscribers data entered into the database whilst subscribing to Bright Orange Salon Software is the property of the subscriber, We recommend the subscriber backup all of the data to an external drive prior to cancelation as uninstallation may delete existing data.
If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au
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